Refund & Returns

 Refund & Return Policy                                                                                                                             Effective Date: July 14, 2024 

 nutkit.co is committed to providing natural and safe pet products that are carefully formulated and sourced. We strive to ensure   customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

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 Eligibility for Replacement 

We only replace items if they are defective or damaged. 

1. If the package arrives damaged, please record a 360° video of the package unboxing as a proof of damage, for our inspection.

2. If you find a defect on our product, please make sure the video shows the defect in a close up for our inspection.

All items are non-returnable. These include:

• Products that have been opened or used.

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

 Replacement Process  

To initiate a replacement, please follow these steps:

1. Contact our customer service team at info@nutkit.co.in 
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. Submit the video as per our specifications as a proof for our inspection.​

4. We will inspect the submission to validate the claim and on satisfaction ship a replacement.  

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 Refunds 

We have a strict NO REFUND policy.

 

​​ Contact Us 

If you have any questions about this Privacy Policy.

Email: info@nutkit.co.in

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Your satisfaction is our priority.